PNC Bank

Reviews

• ★ ★ ☆ ☆ ☆
  The customer service used to be good until they got new people from other branch, spoke to someone about personal loans, got 3 different answers each time i spoke with someone. And got very rude attitude from Harold after I told him I got inconsistent answers from tellers for personal loans. So riddle with me, the financial consultant Rob from University Branch told me with an unsecured personal loan, it doesn't have to be 5000 dollars minimum to loan, it can start from 2000 dollars as minimum loan(for PNC customers i guess), and Harold failed to mention it to me, and he had to look up the web and kept telling me I had to borrow 5000 dollar minimum for unsecured personal loan. And Harold had the nerve to ask me are you sure you spoke with PNC bank like I was a retard. I had to drive back to University branch to confirm with ROB about unsecured personal loans. Next time I stopped in, Heather helped me with the personal loan, and when I explained the situation, she told me that person I talked to must be new, minimum unsecured personal loan amount has to be 5000 dollars, BUT she went ahead and requested to reduce my 5000 dollar loan request to 3000 dollars. IF ROB WAS LYING TO ME, WHY THE HECK WERE YOU ABLE TO REDUCE MY PERSONAL LOAN AMOUNT?!! And when I got the information about interest rate after approval, i told Heather I need to think about it, and will come back if I decided to close the loan. She rudely told me I HAD 2 OTHER APPOINTMENTS, YOU CAN GO TO OTHER BRANCH TO CLOSE THE LOAN. And no goodbye or nothing, she just watched me walking out of her office. WOW. What an outstanding customer service! Did not complaint about it since Harold is manager and he probably doesn't care about my concern anyway.
  By Bo Q, August 14, 2017

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